1. Don't receive the verification code while signing up?
- Wait a few minutes: Delays can occur due to network issues, so give it a little time.
- Ensure your email address is correct: Double-check that the email address you entered is correct and free from any typos.
- Check your spam or junk folder: Sometimes, emails with verification codes can be mistakenly categorized as spam. Be sure to look there to see if the code was sent there.
- Request the code again: If you still haven’t received the code, try requesting it once more.
2. Which platforms are supported by AI assistant?
Our AI assistant is available exclusively on Windows and Mac devices, not mobile devices.
3. How to activate PDF Reader Pro after purchase?
1. Open PDF Reader Pro and click Sign in in the upper right corner;
2. Log in to your account;
3. After successfully logging in, all benefits will be unlocked immediately.
Note: Please make sure your login account is the same as the one you entered when purchasing.
4. How many devices can I use with one account?
PDF Reader Pro Standard - Annual Plan: Support 4 devices across 4 platforms: Mac, Windows, iOS, and Android.
PDF Reader Pro Advanced - Annual Plan: Support 4 devices across 4 platforms: Mac, Windows, iOS, and Android.
PDF Reader Pro Permanent: Support 1 device across 2 platforms: Mac and Windows.
5. What is the difference between the Advanced Annual Plan and Permanent Plan for PDF Reader Pro?
1)PDF Reader Pro Advanced - Annual Plan
- Price: $79.99/year
- Devices Supported: Up to 4 devices across 4 platforms – Mac, Windows, iOS, and Android.
- Renewal: Automatically renews at $79.99/year.
2)PDF Reader Pro Permanent
- Price: $99.99
- Devices Supported: 1 device on Mac or Windows.
- One-time Payment: No renewal, with lifetime access to the chosen device.
6. Why the installation shows error on Mac?
By default, Mac OS 11 only allows users to install applications from 'verified sources'. In effect, most attempts to install software from the internet or physical media.
Please go to Installation Error on Mac to learn more details about the installation errors.