Purchase from Microsoft Store
If you purchase it from Microsoft Store, when you want to refund, your refund reason need to meet Microsoft Store Refund Policy, and you should directly refund from Microsoft Store.
Purchase from the Official Website
If you purchase it from our Official Website by Card, PayPal, WeChat Pay, Alipay, VISA, Mastercard, JCB, UnionPay or AMERICAN EXPRESS, please contact [email protected].
If you pay by other payment methods, please contact [email protected] with your license code and purchase record.
Note: If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term. Please follow up the refund policy and check the status of your refund.